網站狀態說明

關於網站狀態情況說明   About the status of the website

1.    網站訂單狀態情況說明

Description of website order status

(1)處理中：在等待客戶付款

     Processing: Waiting for customer payment.

(2)已確定：已付款，我方已接收訂單，正向國外下訂單

     Confirmed: Payment has been made; we have received the order and are placing an order abroad.

(3)已完成：已出貨，完成此訂單作業

Completed: Shipped, the order is completed.

(4)已取消：客戶於7日內未付款或客戶告知棄單

Cancelled: The customer did not pay within 7 days or the customer cancel this order.

2.      網站付款狀態情況說明：

Description of website payment status.

(1)未付款：客戶未付款

Unpaid: The customer has not paid.

(2)已付款：客戶已付款

Paid: The customer has paid.

(3)退款中：我方寄出折讓單等待客戶回簽寄回

During the refund: We send out the Credit Note to the customer and wait for signing back.

(4)已退款：已收到折讓單並退費客戶

Refunded: We had received Credit Note and refunded it to the customer.

3.   網站配送狀態情況說明：

   Description of website delivery status

(1)備貨中：客戶已付款，正在採購集貨中

Stocking：Payment has been received and the order is in process.

(2)已發貨：已宅配出貨或已轉貨到門巿

Delivered: The order has been shipped out or forwarded to school’s bookstore.

(3)已到達：宅配書已送達及自取書已到達門巿

Arrived：The order has been delivered to your address or has arrived in school’s bookstore.

(4)退貨中：退貨程式進行中

Returning: The returning is in progress.

(5)已退貨：客戶退貨程序已完成

Returned：The customer’s return has been completed.

特別注意事項

Special attentions

1.    訂單一律為付款後才算訂單完成。

Orders will be processed on receipt of your fully payment.

2.    填寫顧客資料時請提供完整姓名及地址，寄件地址請勿填寫學校地址。

Please provide the full name and address when filling out the customer information,please do not fill in the school address.

     3. 如需變動訂單, 請利用問答紀錄或line@通知客服人員。

   　　For changing orders, please use the question record or line@ to notify the customer service staff.

     4.  如需要三聯發票，請在訂單備註中填寫統編和抬頭，我們將為您開立三聯發票。

      If you need to tax ID number and company name, please fill in the order remark, we will issue a triple invoice for you.